@import"https://fonts.googleapis.com/css2?family=Inter:wght@400;500;600;700&display=swap";:root{--bg: #0c1222;--sidebar: #0f172a;--panel: #131c31;--card: #1a2540;--border: #243049;--accent: #3b82f6;--accent-hover: #2563eb;--accent-soft: rgba(59, 130, 246, .12);--text: #f1f5f9;--text-muted: #8b9cb8;--success: #10b981;--warning: #f59e0b;--danger: #ef4444;--input-bg: #0f172a;--scrollbar: #334155;--radius: 10px;--sidebar-w: 220px;--sidebar-collapsed: 68px;--conv-w: 288px;--client-w: 268px}[data-theme=light]{--bg: #f1f5f9;--sidebar: #fff;--panel: #fff;--card: #f8fafc;--border: #e2e8f0;--text: #0f172a;--text-muted: #64748b;--input-bg: #fff;--scrollbar: #cbd5e1;--accent-soft: rgba(37, 99, 235, .08)}*{box-sizing:border-box;margin:0;padding:0}body{background:var(--bg);color:var(--text);font-family:Inter,system-ui,sans-serif;font-size:14px;line-height:1.5;overflow:hidden;height:100vh;height:100dvh;-webkit-font-smoothing:antialiased;padding:env(safe-area-inset-top) env(safe-area-inset-right) env(safe-area-inset-bottom) env(safe-area-inset-left)}h1,h2,h3{font-weight:600;letter-spacing:-.02em}::-webkit-scrollbar{width:6px;height:6px}::-webkit-scrollbar-thumb{background:var(--scrollbar);border-radius:999px}.app-root{display:flex;height:100vh;height:100dvh;overflow:hidden}.app-sidebar{width:var(--sidebar-w);background:var(--sidebar);border-right:1px solid var(--border);display:flex;flex-direction:column;flex-shrink:0;transition:width .2s ease}.app-sidebar.collapsed{width:var(--sidebar-collapsed)}.app-sidebar.collapsed .nav-label,.app-sidebar.collapsed .brand-text,.app-sidebar.collapsed .user-info{display:none}.app-main{flex:1;display:flex;flex-direction:column;min-width:0;overflow:hidden}.page-body{flex:1;overflow:auto;padding:20px 24px}.page-header{height:56px;padding:0 20px;display:flex;align-items:center;gap:12px;border-bottom:1px solid 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var(--border);background:transparent;color:var(--text-muted);font-size:11px;font-weight:500;cursor:pointer;white-space:nowrap}.chip:hover{border-color:var(--accent);color:var(--text)}.chip.active{background:var(--accent-soft);border-color:var(--accent);color:var(--accent)}.template-category-picker{position:relative;display:inline-block;margin-top:8px}.template-category-picker__btn{cursor:pointer;display:inline-flex;align-items:center;gap:4px}.template-category-picker__btn:disabled{opacity:.6;cursor:wait}.template-category-picker__caret{font-size:10px;opacity:.75}.template-category-picker__menu{position:absolute;left:0;top:calc(100% + 4px);z-index:40;min-width:180px;padding:6px;border-radius:10px;border:1px solid var(--border);background:var(--card);box-shadow:0 8px 24px #00000040}.template-category-picker__menu-title{font-size:10px;font-weight:600;text-transform:uppercase;letter-spacing:.04em;color:var(--text-muted);padding:4px 8px 6px;margin:0}.template-category-picker__item{display:block;width:100%;text-align:left;padding:8px 10px;border:none;border-radius:8px;background:transparent;color:var(--text);font-size:13px;font-family:inherit;cursor:pointer}.template-category-picker__item:hover:not(:disabled){background:var(--accent-soft);color:var(--accent)}.template-category-picker__item.is-current,.template-category-picker__item:disabled{opacity:.55;cursor:default}.conv-list{flex:1;overflow-y:auto;min-height:0;-webkit-overflow-scrolling:touch}.conv-item{display:flex;gap:12px;padding:12px 14px;cursor:pointer;border-bottom:1px solid var(--border);transition:background .12s}.conv-item:hover{background:var(--accent-soft)}.conv-item.active{background:var(--accent-soft);border-left:3px solid var(--accent);padding-left:11px}.conv-item.recent .conv-item__name:after{content:" ?";color:var(--success)}.conv-item--sla-ok{border-left:3px solid var(--success);padding-left:11px}.conv-item--sla-warn{border-left:3px solid var(--warning);padding-left:11px}.conv-item--sla-danger{border-left:3px solid var(--danger);padding-left:11px;background:color-mix(in srgb,var(--danger) 6%,transparent)}.conv-item--read-no-reply.conv-item--sla-warn{border-left-color:#e67e22;background:color-mix(in srgb,#e67e22 8%,transparent)}.conv-sla-badge--no-reply{font-size:9px;letter-spacing:.02em;max-width:110px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.conv-item.active.conv-item--sla-ok,.conv-item.active.conv-item--sla-warn,.conv-item.active.conv-item--sla-danger{padding-left:8px}.conv-sla-badge{display:inline-block;font-size:10px;font-weight:700;padding:1px 5px;border-radius:4px;margin-right:4px;vertical-align:middle}.conv-sla-badge--ok{background:color-mix(in srgb,var(--success) 20%,transparent);color:var(--success)}.conv-sla-badge--warn{background:color-mix(in srgb,var(--warning) 25%,transparent);color:var(--warning)}.conv-sla-badge--danger{background:color-mix(in srgb,var(--danger) 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rgba(251,191,36,.4);color:#fbbf24}.chat-sla-banner--danger{background:#ef44441f;border:1px solid rgba(239,68,68,.4);color:#f87171}.chat-context__listing--muted{color:var(--text-muted);font-size:11px;font-weight:400}.chat-context__vin{font-family:ui-monospace,monospace;color:var(--accent);font-weight:600;padding:8px 10px;border-radius:10px;background:#3b82f614;border:1px solid rgba(59,130,246,.18)}.conv-item__avito{display:flex;flex-direction:column;align-items:flex-start;gap:2px;margin-bottom:4px;font-size:10px;line-height:1.3}.conv-item__avito-badges{display:flex;flex-wrap:wrap;align-items:center;gap:4px;max-width:100%}.conv-item__avito-account{color:#0af;font-weight:600}.conv-item__avito-item{color:var(--text-muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.chat-templates{padding:6px 12px 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12%,var(--card))}.template-chip--compact{padding:3px 9px;font-size:11px;max-width:220px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.template-chip--more{border-style:dashed;max-width:none}.template-chip--freq{border-color:color-mix(in srgb,var(--warning) 35%,var(--border))}.smart-template-bar{position:relative;display:flex;flex-direction:column;gap:4px;padding:4px 10px 5px;background:var(--panel);border-top:1px solid var(--border)}.smart-template-bar__top{display:flex;align-items:center;gap:8px;min-width:0}.smart-template-bar__intent{flex-shrink:0;max-width:100px;font-size:10px;font-weight:600;color:var(--accent);line-height:1.2;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.smart-template-bar__search{flex:1;min-width:0;min-block-size:30px;padding:5px 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10px;background:var(--panel);display:flex;flex-direction:column;gap:6px;align-items:stretch}.chat-compose__toolbar{display:flex;gap:6px;flex-wrap:wrap;align-items:center}.chat-compose__input-row{display:flex;gap:10px;align-items:flex-end}.chat-compose__textarea{flex:1;min-width:0;min-height:56px;max-height:140px;resize:vertical;line-height:1.45;padding:10px 12px}.chat-compose__send{flex-shrink:0;min-width:100px;min-height:44px;align-self:stretch;max-height:72px}.chat-compose__tool--more{display:none}.chat-compose__toolbar-extra{display:contents}.pwa-install-banner{display:flex;align-items:flex-start;gap:10px;margin:0 12px 8px;padding:10px 12px;border-radius:12px;border:1px solid color-mix(in srgb,var(--accent) 40%,var(--border));background:color-mix(in srgb,var(--accent) 10%,var(--card));font-size:12px;line-height:1.45}.pwa-install-banner__body strong{display:block;margin-bottom:4px;font-size:13px}.pwa-install-banner__body p{margin:0;color:var(--text-muted)}.pwa-install-banner__close{flex-shrink:0;border:none;background:transparent;color:var(--text-muted);font-size:16px;cursor:pointer;padding:2px 6px}.client-drawer{width:var(--client-w);border-left:1px solid var(--border);background:var(--panel);display:flex;flex-direction:column;flex-shrink:0;transition:width .2s,margin .2s}.client-drawer.closed{width:0;border:none;overflow:hidden}.client-drawer__head{padding:14px 16px;border-bottom:1px solid var(--border);display:flex;align-items:center;gap:12px}.client-tabs{display:flex;border-bottom:1px solid var(--border);overflow-x:auto}.client-tab{flex:1;min-width:0;padding:10px 6px;border:none;background:none;color:var(--text-muted);font-size:11px;font-weight:500;cursor:pointer;border-bottom:2px solid transparent}.client-tab.active{color:var(--accent);border-bottom-color:var(--accent)}.client-body{flex:1;overflow-y:auto;padding:14px 16px}.brand{display:flex;align-items:center;gap:12px;padding:10px 12px;border-bottom:1px solid var(--border);flex-shrink:0;min-width:0}.brand__link{display:block;text-decoration:none;border-radius:8px;overflow:hidden;line-height:0;flex-shrink:0}.brand__link:hover{opacity:.95}.brand__img{display:block;width:48px;height:48px;object-fit:cover;object-position:center top;border-radius:8px}.brand__identity{min-width:0;flex:1;display:flex;flex-direction:column;gap:2px}.brand__name{font-family:Onest,Poppins,system-ui,sans-serif;font-size:15px;font-weight:700;letter-spacing:-.025em;line-height:1.2;color:var(--text);overflow:hidden;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;word-break:break-word}.brand__sub{font-family:Onest,system-ui,sans-serif;font-size:10px;font-weight:500;letter-spacing:.04em;text-transform:uppercase;color:var(--text-muted);line-height:1.2}.app-sidebar.collapsed{align-items:center}.app-sidebar.collapsed .brand{justify-content:center;padding:10px 8px;gap:0}.app-sidebar.collapsed 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110px));display:flex;flex-direction:column;border-radius:18px;overflow:hidden;background:color-mix(in srgb,var(--card) 92%,#0f2d54 8%);border:1px solid color-mix(in srgb,var(--border) 70%,#1e4d8c 30%);box-shadow:0 18px 48px #0a183047;animation:support-fab-in .22s ease}@keyframes support-fab-in{0%{opacity:0;transform:translateY(12px) scale(.98)}to{opacity:1;transform:none}}.support-fab__head{display:flex;align-items:flex-start;justify-content:space-between;gap:10px;padding:14px 14px 12px;background:linear-gradient(180deg,color-mix(in srgb,#1e4d8c 18%,var(--card)),var(--card));border-bottom:1px solid var(--border)}.support-fab__title{font-size:15px;font-weight:700;color:var(--text)}.support-fab__sub{margin-top:2px;font-size:11px;color:var(--text-muted)}.support-fab__icon-btn{border:none;background:transparent;color:var(--text-muted);cursor:pointer;font-size:16px;line-height:1;padding:4px 6px}.support-fab__list{flex:1;overflow:auto;padding:12px;display:flex;flex-direction:column;gap:10px;background:color-mix(in srgb,var(--bg) 70%,transparent)}.support-fab__bubble{max-width:92%;padding:10px 12px;border-radius:14px;font-size:13px;line-height:1.45;white-space:pre-wrap}.support-fab__bubble--user{align-self:flex-end;background:#1e4d8c;color:#f5f8fc;border-bottom-right-radius:4px}.support-fab__bubble--assistant{align-self:flex-start;background:var(--card);border:1px solid var(--border);color:var(--text);border-bottom-left-radius:4px}.support-fab__bubble--typing{color:var(--text-muted);font-style:italic}.support-fab__meta{margin-top:6px;font-size:10px;opacity:.7}.support-fab__form{display:grid;grid-template-columns:1fr auto;gap:8px;padding:10px 12px 12px;border-top:1px solid var(--border);background:var(--card)}.support-fab__input{resize:none;border:1px solid var(--border);border-radius:10px;padding:8px 10px;font:inherit;font-size:13px;background:var(--input-bg, var(--bg));color:var(--text)}.support-fab__send{align-self:end;white-space:nowrap}@media(max-width:640px){.support-fab{right:12px;bottom:72px}}@media(prefers-reduced-motion:reduce){.support-fab__panel{animation:none}.support-fab__btn{transition:none}}